Please use this community blog to comment on your recent Sales and/or Service experience with Space Coast Honda. We value your comments in order help our continuous improvement in Sales and Service.
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Thank you again for your business and we look forward in seeing you again soon!
The Management & Staff at Space Coast Honda
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My husband and I purchased a car from your dealership on Nov 13. We were very impressed with Jimmy Mecca and his wonderful guidance to assist us purchasing the "car for us". He was very professional and attentive. I will recommend him to my friends and family. Also, the assistance of Chuck Jacovina and John DeMasso in finalizing the sale, as well as, the paper work. They were very thorough in their assistance to us and helpful. Sincerely, Marilyn and Richard L.
ReplyDeleteEven though I only own one Honda, I want you to know that all three of my cars are now serviced exclusively at Space Coast Honda. Why? Two words - Nelson Regalado. Nelson is easy to talk with, explains issues in layman's terms, answers questions fully and clearly, is prompt, professional, and gives our family the sense that he cares about our cars like he does his own. We find post-it notes in the interior asking the wash attedant to dry our cars thoroughly after washing. He helps us understand what service our car might need now or next time in, but is never pushy; just helping us understand. My wife used to HATE to take the car for service. Not anymore, and we have Nelson to thank for that. So if yousee a Volkswagen or a Nissan Exterra in the service bay, thank Nelson. We do, and wanted you to know. Mark and Mary D.
ReplyDeleteJim,
ReplyDeleteMade an appointment to have my honda serviced, oil change and tire rotation, and was impressed with the entire process. Nelson was my contact person and I have to say that he is a credit to your organization. I arrived for my scheduled appoint and was greeted and informed as to what was to take place. I was in and out within the time stated. Everyone that I met (employees) was extreemly polite and professional. Again I express my thanks to Nelson for a job well done. As a business owner, I can appreciate such an asset.
Anonymous...........
ReplyDeleteSpace Coast Honda service it the best. I love that they're open a little late on Saturdays.I work in Orlando, so getting to work early and getting back home, I don't have enought time to get my car in for service. All the service advisors are very helpfull. Mike, Ron, and Nelson have been very getting me in to keep up with my maintance, keep up the great job, I love you guys, Thank you.
I've been doing business with Space Coast Honda for quite a long time. The service department (especially Mike) does a great job. Thorough, informative, and considerate.....always!!! The actual service I've received has been excellent with no complaints over the years! Thanks so much for your service!
ReplyDeleteI have been a Space Coast Honda customer since 2004. I brought my 1997 Honda Prelude in for an oil change, purchased two new tires and alignment on 8 May 2010. The Service Department primarily Mr. Mike Abney provided superb customer service. Mr. Abney keeps me informed and provides excellent maintenance recommendations for my vehicle. A true professional!!!! Thank you for your outstanding service to the community!! Sincerely, Ken Moss
ReplyDeleteI bought my Pilot in New York and found Space Coast on line for service. Called for an appoinment and was more than satisfied with the service. Daryl Daniels was great. The sitting area was clean, before long I got my car back all the work was done and I am happy. Thanks for a great job. I bought my Pilot used, something I thought I would never do, I love the car! It is a great vehicle rides wonderfully and now I have a great place for service and in the future, sales...Thanks G.Galante
ReplyDeleteHappy to say I bought my 2006 Honda Civic EX coupe from Space Coast Honda today - I'm very excited, it's a great car! Great customer service from salespeople Bob Miller & Rod Bacon - they made the process easy & painless and both were personable and helpful. I would recommend Space Coast Honda to friends. Thanks, Lisa Henderson
ReplyDeleteAll these blog comments are very positive, but according to my experience and others on other blogs the service dept is not as wonderful and professional as this blog makes them out to be! I'm in the military and away from home and my wife's 2003 civic stalled on the highway and then restarted, so she drove it in for service. The service person daryl daniels said it was a MAP sensor and Cam Plug which cost us over $500. Next day she drove it around town only an hour and it stalled again and wouldn't start towed back to Space Coast Honda, hope they would make good on their "Faulty" repair. Service told her that MAP sensor and Cam Plug was a good repair and the timing belt must have jump a tooth. She called me upset and I'm 600 miles away, asking me what to do and I told her to tow it to the Dodge dealer in Merritt Island and not leave it there. They should have fixed it right the first time and not just guessed. The Dodge service has confirmed that the timing belt did not skip a tooth and it was a Engine Crankshaft sensor and not the MAP sensor. We had them change the Timing belt because it was due and to confirm Space Coast Honda service dept did a "best guess" trouble shooting and through a part at it, hoping it would fix it. Very unhappy! Wife wants to get rid of our 2008 Honda Element now, because she is so mad, and it is paid off. She was a dedicated Honda owner, but that is now over!!!!!! We'll see how long this comment stays on this blog.
ReplyDeleteThis is in reference to the comment above:
ReplyDeleteUpon inspection of the 2003 Honda Civic it was determined by several tech and shop foreman, that
the timing belt had in fact "jumped time". This was the reason that the customer had their car towed back to Dodge where the belt was recently replaced according to the wife. Also it would be highly unlikely that a Honda crankshaft positioning sensor could fail and not leave a code in the computer, resulting in a check engine light. There fore we stand behind our diagnostic of the engine being out of time due to a improperly timed belt. Let it also be noted that there has been several email attempts to this customer in an effort to resolve this issue. Customer has not responded back, there fore will feel justified to reply to this comment.
This comment has been removed by a blog administrator.
ReplyDeleteFunny, when a comment is negative it is removed.
DeleteWhy,I was only expressing the truth..they stated on my bill that the tires had been rotated and they were not, they stated that the emergency brakes worked and they did not, they also forgot to reset my oil life monitor.
If you are to remove constructive criticism why bother having this forum?
My wife & I recently bought a new Honda Odyssey from your dealership. We drove down from Ormond Beach, which is not a short drive. We had been in contact with our salesperson Mike Kovacs & discussed the price & trade in price before we made the drive. Once we arrived, Mike greeted us & could not have been more professional & friendly. The figures we discussed were correct & we made the deal. We wereboth impressed with Mike & your dealership & will refer you at every opportunity.
ReplyDeleteJ.J. Carroll
My most pleasant car shopping experience, ever. Let me tell you first off that I am a very picky person. I had shopped online and found "The Car" that I wanted. So I called and I spoke to Kevin, who was very polite, and he arranged for me to take it for a drive the next morning. I got there and the car was waiting out front. No questions asked he handed me the keys and told me to find him when I get back and let him know how I liked it. When I returned, Brian was my sales associate. We talked business, and it was explained to me for the same monthly cost and at a lower interest rate, the brand new base model would've been a better deal. Problem was I was not interested in a base model. So the same model but different color was offered because they did not have the color I wanted. Now I consider my 2nd choice color, but I still really wasn't sold. As we're walking, I noticed the exact one I want color and all is on the showroom floor but its more expensive because of all these added features. How about the guy that deals with the banks came out and offered me that car for the original cost of the base model. The finance manager Justin, was pleasant to deal with. Overall, I had a great experience, did not spend all day there, and got great deal!
ReplyDeleteOn Sept.6th I called the service dept. and spoke with service advisor Nelson Regalado. I explained I was having trouble starting our civic and we were leaving on a road trip this weekend. Nelson told me if I could be at the dealership within an hour and he would help me out. I arrived and met Nelson, filled out some paper work and took our civic. Less than an hour later, the car was done with a new battery and a car wash and i was on my way. I really appreciated the fast service thanks to Nelson.
ReplyDelete-Ed K.
Will,
ReplyDeleteI apologize for taking so long to get back to you. It's been a hectic weekend. We had Matthews 2 Year birthday party Saturday, and as luck has it, I broke my foot yesterday. So I spent my Columbus Day getting X-rays and fitting a damn walking boot. But it's my left foot, so I can still drive my new car without any problems. :)
The cars were on display, and all our guests complimented them. Soccer moms out the yin yang were jealous of the Odyssey. I have your name and email address out to several people, and told them how you were able to work a solid deal without even stepping foot on the lot - We showed up and signed for two cars that were sitting in the showroom garage detailed up and with the keys in the ignition. I would be surprised if you don't get at least a couple emails over the next few weeks. I will also let everyone at work know if I can drag my gimpy ass in tomorrow.
One question - we don't have an owners manual for the Odyssey. I did realize until today when I wanted to program her Homelink openers for the gate and door. Can you mail me one? I have one for the Accord.
Out of curiosity, how long can you work the same deal for that Accord? What about a civic? My sister just turned 16 and my Dad will be looking for a car soon for her. He may do a double deal as well and trade his CRV in too when he retires in a month or two. I will send him your way. Or maybe just do the shopping for him and take him to you myself. He has bought many from SouthEast Honda over the years.
Thanks for everything,
Tom P.
Love this place, probably the most proffesional car dealership I have ever dealt with. Bob Miller my sales consultant is wonderful. 2013 accord is the best car I have ever owned.
ReplyDeleteMy Boyfriend and I went into the dealership last Saturday the 6th and we looked and test drove the 84 Cadillac Eldorado that was for sale. We spoke with Doug Finwall and came up with a final number that seemed to be fair. On Monday my Pat called up the dealership and told Doug and told him that he was coming up after work with the money for the car after work and Doug agreed and said he would see him when he got there. About an hour later he had his new salesman to call to tell us that they sold the car. This was AFTER he told Pat that he agreed with him coming up with the money for the car when he got off work. I feel that this business was done in very poor manner. We were told that they sold the car for 8800.00. He quoted us a lesser amount and I'm feeling that since he got a higher offer he decided to blow us off just to make a few more bucks. This is why People do not trust car salesmen. They are all friendly to your face and tell you what you want to hear then go behind your back and sell to someone that didn't have a verbal agreement with you?? That's not the way it is supposed to be done. This is why We will NEVER buy anything from Space Coast Honda. This is a very dissapointing thing. And Doug Finwall didn't even have enough respect to call him personally to tell us what he did. He had his flunky do it for him. That's just not cool!!!!!
ReplyDelete